I have tried connecting my Palm Pre to Win version of dT but it won't connect as USB or Media. I can confirm that it is connected via My Computer. Any suggestions?

The Pre is not recognized in USB mode either, as I stated above. I have tried different cables and different combinations, ie opening dT then connecting the Pre and vice versa. Any suggestions?

I am using the lastest build of dT. I am as perplexed as you are, any other suggestions?

Two questions for all who are having this proble.m

1. is the Pre showing up as a new hardware device on you pc?

2. if the answer is yes to 1, please send me a log file we can ascertain exactly why this behavior is happening to you. We haven't been able to reproduce it here in the office yet.

"C:\Users\YOU\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Log\dTErrorLog.txt" log file path. Make a copy and send it to support(at)doubletwist.com and include the URL to this thread for reference.

I'm having the problem with my Pre, also. I've had it on my launch Pre and my replacement Pre, and I'm on Vista. From the log:

=============================================================================================
8/15/2009 10:54:24 AM: Starting doubleTwist Version 2.2.0.922
=============================================================================================
DateTime: 8/15/2009 10:54:48 AM Exception: IPhoneConnector.IPhoneNotificationException: Couldn't listen for iPhone connections. Please check that the Apple Mobile Device service is installed and running.
at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
at System.Windows.Forms.Control.Invoke(Delegate method)
at Dune.Repository.iPodManager..ctor(Transcoder transcoder)
at Dune.Repository.MediaRepositoryManager..ctor(Transcoder transcoder)
at DoubleTwist.Model.Implementation.DeviceModel.RegisterEvents()
at DoubleTwist.Model.Implementation.DeviceModel.ConnectedDevices()
at DoubleTwist.Desktop.Command.DeviceListCommand.ExecuteCommand()
at DoubleTwist.Infrastructure.CancelableCommandBase.Execute()
Additional Information: DoubleTwist.Desktop.Command.DeviceListCommand.Execute()
=============================================================================================

Strange, huh? It's definitely in USB mode. When I plugged it in the Windows autoplay showed up and so I just chose doubleTwist. Even if I ignore the autoplay and just go to doubleTwist myself, it still doesn't show up in Supported Devices.

Elton

Question for all of you with this issue: the initial look at error logs (thanks, folks) is that dt is not detecting iTunes which is a necessary part of the connection process. Do you not have iTunes installed or do you have it installed on a network drive or alternate location to the iTunes default install location?

Both of the logs files indicate 1 problem

On your windows computer.. go to the start menu > click run... and type services.msc

If the run menu option isn't there... press the Windows Logo key and R at the same time.. this will summon the Run Dialog Box.


Your log files indicated the following: Exception: IPhoneConnector.IPhoneNotificationException: Couldn't listen for iPhone connections. Please check that the Apple Mobile Device service is installed and running.


The Apple Mobile Device Service, is a "Windows Service" installed/bundled with iTunes... Generally it runs manually. Meaning, your computer doesn't start the service. You can start the service yourself by doing the following.

After loading the Run Dialog Box, type service.msc... press enter

A large list of items will pop up (this is for Windows XP, Vista, and Windows 7 users by the way )

One of those items will be the Apple Mobile Device Service... right click on that service and click start..

Re Start Doubletwist.

Plug in your palm pre, set it to USB mode. Wait a few seconds and see, if your Palm Pre shows up.

EDIT: here's an article from apple, explaining how to restart/start/stop, etc, the service manually, very similar to what I've explained above.. except with pretty pretty pictures :) :) iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows XP and Vista
---

hope this helps.

We're actively looking into this bug. we just last night upgraded our non-failing PRe to 1.2 and will test it shortly to see if we can repro this issue.

I'm also running 32-bit Vista, if that helps.

Elton

I am experiencing the exact same thing. I have had successes in the past where I would connect via usb with DT running and a sync would automatically occur. Other times, I would connect and it would take me to the page where I could manually move files. And still other times it just does nothing. No sync and no recognition of the Pre at all.

One big change for me today is I just got a new Pre. So, it is virgin in terms of software. I seem to remember when I used to look at the directory of the Jet drive that there used to be a DoubleTwist directory there. I don't remember installing any software on the Pre when I first set it up but there is definitely no software or directory there now.

Nothing I do will make DT recognize that the Pre exists. I've tried connecting before and after launching DT. I've tried all three Pre options when connectiong (Just Charge, USB Drive, and MediaSync).

I understand the new software with the persistent library is due out next week for the PC and that the Mac version was released yesterday, can we get a beta of that and try?

Keith